Ever wondered how BOTB gets in touch if you win? You’re not alone — many participants want to know what a genuine BOTB call looks like and how to spot imitations.
This guide covers the phone details BOTB uses to contact winners, practical steps if you miss a call, and sensible ways to check a caller’s authenticity so you can respond confidently.
Read on to make sure you recognise official communications and know what to do next.
How Does BOTB Contact Winners?
BOTB normally contacts winners by telephone, using the number listed on the account you entered with. Calls can occur during business hours and, occasionally, at other reasonable times depending on which team member is available. If voice contact proves unsuccessful after a few attempts, BOTB will follow up by email using an official company address to ensure the winner receives the news.
They do not use social messaging platforms to announce wins, and they will never request payment to release a prize. Communications are routed through secure channels and handled directly by staff authorised to confirm results and arrange prize collection.
Keep your account contact details current so the team can reach you easily. With that in mind, the next section explains the types of numbers you might see and how those calls are presented.
Which Phone Number Will BOTB Use to Call Me?
Calls from BOTB come from verified UK numbers and may show as either a mobile or landline depending on the caller. The exact number can vary between staff members, so a single fixed number should not be expected. When someone does call, they will identify themselves by name and state they are calling about a recent entry or competition.
The organisation treats privacy seriously and limits what it asks for during the initial call. You can expect the questions to be limited to straightforward identity checks that relate directly to the entry. If a caller requests payment, banking details, or passwords, that is a clear sign the call is not genuine. If you receive a number you want to keep for future reference after a legitimate contact, save it in your phone.
Next, find out what happens if you happen to miss a call and how BOTB follows up.
What Should You Do If You Miss a Call From BOTB?
Missing a call from BOTB is not unusual and it is not a reason to worry. The team will normally leave a voicemail or send an email to the address on file, so check both inbox and voicemail promptly. If a message asks you to make contact, use the official website or the contact details provided in the original message to reply.
Avoid responding to unsolicited messages that request personal or financial information. If you are unsure about a message, pause and use the verified contact details on the official site to check it. Updating your contact information online helps prevent future missed communications and keeps the process smooth.
The following section looks at how to tell a genuine BOTB call from a fraudulent one.
Is a Call From BOTB Always Genuine?
Scammers sometimes impersonate competition organisers, so it helps to spot the characteristics of an authentic call. A legitimate contact will be professional and clear about which entry they are referencing. They will not pressure you, nor will they ask for payment to release a prize.
Signs of a Legitimate BOTB Call
A genuine caller will identify themselves and state the entry or competition they are contacting you about. They will confirm only basic identity details that relate to the entry and will never ask for bank account numbers, passwords, or payment. The caller will provide a reasonable amount of time for any follow-up and will direct you to official channels for further steps.
If anything about a call feels unusual, you can end the conversation and contact customer services via the official website to verify the interaction.
How to Avoid Scams Pretending to Be BOTB
Do not disclose banking or login information to anyone who contacts you unexpectedly. Compare the incoming number and the details provided to those on the official website, and be cautious of callers who rush you or insist on unusual procedures. If you suspect fraud, report the attempt to the relevant authorities and the competition organiser.
If you need support about safe participation in competitions, independent organisations offer guidance and help.
If calls cannot be completed by phone, read on to learn the alternative ways BOTB may use to reach a winner.
How Will BOTB Contact You if You Cannot Be Reached by Phone?
When phone contact fails, email is usually the next channel. Messages will arrive from an official company address and include clear instructions about verifying identity and arranging prize collection. In some instances, written correspondence may be used to set out the details in full, particularly where clarity is important.
All communications will avoid asking for payments or transfers as a condition of claiming a prize. Use the contact methods provided in the verified message or on the official site to respond, and keep records of any correspondence for your own reference.
Next, make sure your account details are correct so these alternative steps can reach you without delay.
How to Update or Check Your Contact Details With BOTB
Keeping contact details current is done through the account area on the official website. Once signed in, the settings section lets you update phone numbers, email addresses, and personal details that are used to confirm entries. Make sure any changes are saved and, if prompted, verified by following a confirmation link or code sent to your new address or number.
Making changes only within your account is the safest approach; avoid sending login credentials or other sensitive information by email or to unknown callers. Protect your account by using a strong, unique password and enabling any available security features such as two-step verification. Be alert to phishing attempts and only respond to communications that come from the official BOTB channels listed on the website.
Regularly reviewing contact information reduces the chance of missed communications and ensures the team can reach you quickly after a win. Also check your email junk or spam folder in case official messages are filtered there, and remember to update details if you change providers or move house so notifications continue without interruption.
With accurate details in place, the next section explains what to expect when you do receive that call. Knowing your account is up to date helps avoid delays when the team needs to confirm identity or arrange any subsequent steps.
What to Expect During a BOTB Winner Call
A winner call will be courteous and clear, with staff taking care to confirm they are speaking to the correct person. The dialogue will focus on confirming identity with simple details such as name and entry reference, and on explaining the next steps for claiming the prize. Representatives will answer questions about arrangements for collection or delivery and provide contact details for any follow-up.
You will not be asked for bank details or passwords on that call. After the conversation, the team may follow up by email with written confirmation and instructions. If everything checks out, the process proceeds according to the options explained during the call.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.